Yes. To ensure a safe and enjoyable experience for all visitors, to avoid disappointment and secure your preferred date and time, all tickets must be purchased online in advance (with the exception of Season Pass holders)

To purchase your tickets please go to our Online Box Office HERE

Please ensure you check your order is correct and advise Citizen Ticket of any errors immediately.

Without a valid ticket you will not be granted access to the event (with the exception of season pass holders)

We strongly recommend purchasing tickets online as some dates/slots can become booked quickly. Tickets can be purchased via our Online Box Office HERE

There is no facility to collect tickets from the centre.

PARK/TRAIL PRICES

Children age 2 & over  – £9.50 per person

Adults & children over 14 – £7.50 per person

Children under 2 – FREE. Please note – although tickets for under 2’s are free, each attendee is required to have a valid ticket and MUST be checked in on arrival.

Country park season pass holders – FREE. (Please note – the season pass holder must be present – you may be asked to provide ID)

All paid tickets are subject to a small, non-refundable booking fee paid to Citizen Ticket

You will be able to download and print your ticket at home, or download to a mobile and present this on the day.

You can purchase tickets from our Online Box Office HERE

Yes. Although tickets for under 2’s are free, each attendee is required to have a valid ticket for the relevant arrival slot and MUST be checked in on arrival. Tickets can be purchased from our Online Box Office HERE

All tickets are non-refundable unless the event is cancelled. Tickets can be transferred to another date up to 2 hours before your booked arrival time, or into another name via Citizen Ticket’s website.

Should you need to amend the date or arrival time on your ticket you can do this online via the Citizen Ticket website. Further information can be found here

Should you wish to transfer your ticket to someone else you can find details of how to do this here

If you have any further questions, please contact support@citizenticket.co.uk

No – please feel free to print your ticket or display it on your mobile phone or other device when checking in.

All attendees MUST be checked in on arrival using the unique QR code which is displayed on each ticket. Please ensure you have downloaded the ticket before attending the event.

If you have lost your tickets please contact support@citizenticket.co.uk Confirmation emails containing your tickets are usually received within 5 minutes of the booking being placed. If you have not received your confirmation email please check your junk folder. If you still cannot locate your confirmation please contact Citizen Ticket.

We will only close the park/cancel an event if it is deemed unsafe. If we have to cancel an event attendees will be notified as soon as possible using the email address used to book tickets. You will be given the option to re-book for another date or apply for a refund. Updates will also be posted on our website and social media channels.